The report contains two main sections:
For the improvement suggestions we will be using a grading system which will determine 3 factors (Effort, Impact, and Severity) that are involved with each pain point.
From the tester's interactions and our analysis, these are issues that were presented by this initial test. **** Throughout this report, our CRO/UX experts will make calculated suggestions to the issues that are being addressed. Please note that these are based on their professional judgment and not on any strict objective factors. It’s fair to say that you all know your business best and there will be times that these suggestions may not align. This report is meant as a way of guiding you forward by providing specific and actionable tasks that should bring you closer to an overall better user experience.