This study contains findings from the Carelancer (care providers) study. The study was designed to uncover friction points, unmet needs, and opportunities within the desktop experience and takeaway actionable recommendations to improve the experience at major touch points in the user’s journey.
URL tested: https://app-preprod.carelancer.com/
Study link with results: here
How the reviewers were selected?
All reviewers were handpicked and were asked a qualifying question, “Are you a Registered Nurse, LPN, RPN, nurses assistant (CNA) or PSW? How many years of experience?” to qualify their experience and provide context about the level of knowledge they have on seeking for care provider. The specific demographic requirements were registered nurses, LPNs, RPNs, nursing assistants in good standing with their governing body, actively practicing with a minimum of 1 year of experience. PSWs:Individuals who have completed a PSW (Personal Support Worker) certification and are active in the industry with at least 1 year of experience.
Reviewer details are found at the bottom of the report.
Out of all the videos, this result provided the most comprehensive insights:
Key insight timestamps